Quality Improvement Plan
Increase programming available to specific diverse populations
Reduce room turn over times between clients, reduce rent subsidy surplus returned to ministry at year end
Improve client knowledge of agency complaint procedure, increase client knowledge of services after discharge
Increase staff engagement
Senior Leadership Team
Irene Zivko, M.A., RSW, Executive Director
Irene is a Registered Social Worker and holds a Master’s Degree in Clinical Psychology. Her career has focused on non-profit leadership, operations and policy and program development within the mental health sector. Irene has a specific interest in health equity and quality improvement.
Sharon Yan, CPA, CMA, Director of Corporate Services
Sharon is a Chartered Professional Accountant (CPA, CMA). She is a dynamic and highly motivated financial professional with broad experience in both the profit & non-profit sectors. Sharon has extensive senior management experience, specializing in comptrollership functions. She ensures that finances are managed correctly according to policies and implements accounting best principles for the health care system.
Monty Montgomery, Interim Director of Client Service and Quality
Monty Montgomery is a 25 year veteran manager in non-profits, homelessness and mental health services. He has cultivated his career in organizational effectiveness, quality improvement and leadership. Monty is responsible for overseeing all the clinical programs at Summit Housing & Outreach Programs and ensuring they are high quality, accessible, equitable and impactful.
Driven by values
Summit Housing & Outreach Programs is a non-profit charitable organization governed by a volunteer Board of Directors and funded by the Ministry of Health and Long-Term Care and Mississauga Halton Local Health Integration Network.
Staff and Board members continually work to improve the services provided by Summit Housing & Outreach Programs, and every effort is made to operate programs that are sensitive to the varying needs of the people we serve.
Donations and fund raising provide resources for improvements to the homes and for special activities. All private donations are tax deductible.
Board of Directors
Lina Rinaldi, President
Chelsea Kirkby, Vice President
Chelsea is a public health professional who has spent most of her career working in community-based organizations focused on women’s health, housing, mental health and substance use. Currently she is working with Hamilton Public Health. She has a Master of Public Health and Graduate Diploma in Community Economic Development. Her focus throughout her career has been on health equity, with a focus on gender, working to remove barriers to accessing health and social services and ensuring support is acceptable to those who access them.
Mr. Stephen Reitknecht has been a member of the Board of Directors of Summit Housing & Outreach Programs since November 2019. He is also a member of the Audit Committee.
Mr. Reitknecht has experience in financial management for global and Canadian public and privately-held companies spanning multiple industries. Mr. Reitknecht currently serves as CFO of Savaria Corporation where he is responsible for providing strategic financial leadership for the company. Mr. Reitknecht has a B. Comm. in economics and is a designated accountant (CPA, CA).
Sukkie Steve-Fagbemi, Chair – Finance Committee
With fifteen years of operations in multi-residential industry, Lisa Jean has managed 25+ buildings, 3000+ units, and 65+ staff members. Lis has increased value for properties under management by maximizing rental revenue, upgrading product, seeking new sources of revenue, and minimizing operating expenses. Lisa currently owns and operates Jean & Co. Consulting and works with SVN Rock Advisors..
Aneta brings with her extensive finance, accounting, and real estate knowledge. She is a certified professional accountant currently acting in the capacity of a divisional controller for Morguard, a major property management company. In her spare time when she’s not doing fun things with her family, she’s an avid real estate investor. Prior to Morguard, she spent six years in public accounting, with one of the largest international public accounting firms, assisting clients from a wide range of industries including Not-for-profits.
Excellence in Community Services
Summit Housing & Outreach Programs is accredited by the Canadian Centre for Accreditation CCA). CCA is a national, not-for-profit organization offering accreditation specifically tailored to community-based health and social services across Canada. CCA accredited organizations are committed to quality and continuous improvement in the community-based health and social services they provide.
Accreditation is a voluntary process led by independent external reviewers. It is an opportunity to be evaluated against national standards of excellence and best practices in the health and social service sector to strengthen our systems and processes, foster a culture of learning across our organization, and help our Centre successfully integrate leading practices.