Quality Improvement Plan
Increase programming available to specific diverse populations
Reduce room turn over times between clients, reduce rent subsidy surplus returned to ministry at year end
Improve client knowledge of agency complaint procedure, increase client knowledge of services after discharge
Increase staff engagement
Senior Leadership Team
Irene Zivko, M.A., RSW, Executive Director
Irene is a Registered Social Worker and holds a Master’s Degree in Clinical Psychology. Her career has focused on non-profit leadership, operations and policy and program development within the mental health sector. Irene has a specific interest in health equity and quality improvement.
Sharon Yan, CPA, CMA, Director of Corporate Services
Sharon is a Chartered Professional Accountant (CPA, CMA). She is a dynamic and highly motivated financial professional with broad experience in both the profit & non-profit sectors. Sharon has extensive senior management experience, specializing in comptrollership functions. She ensures that finances are managed correctly according to policies and implements accounting best principles for the health care system.
Driven by values
Summit Housing & Outreach Programs is a non-profit charitable organization governed by a volunteer Board of Directors and funded by the Ministry of Health and Long-Term Care and Mississauga Halton Local Health Integration Network.
Staff and Board members continually work to improve the services provided by Summit Housing & Outreach Programs, and every effort is made to operate programs that are sensitive to the varying needs of the people we serve.
Donations and fund raising provide resources for improvements to the homes and for special activities. All private donations are tax deductible.
Board of Directors
Chelsea Kirkby, Chair
Chelsea is a public health professional who has spent most of her career working in community-based organizations focused on women’s health, housing, mental health and substance use. Currently she is working with Hamilton Public Health. She has a Master of Public Health and Graduate Diploma in Community Economic Development. Her focus throughout her career has been on health equity, with a focus on gender, working to remove barriers to accessing health and social services and ensuring support is acceptable to those who access them.
Sukkie Steve-Fagbemi, Vice Chair
Sukkie is a Chartered Accountant; an MBA graduate from Cranfield University, UK. She has over 15 years Finance experience in variety of industries including Private and Publicly traded enterprises. Currently, she is a Finance Director in the Hospitality industry; overseeing Financial Planning and Reporting, Compliance, Treasury, Audit and Taxation. She also oversees systems implementation, business process reviews and improvements. She holds a black belt in Lean Six Sigma.
Leslie Cooke-Bithrey, BA(Hons.), CHRP, C. Dir.
Leslie Cooke-Bithrey is a senior talent leader and Chartered Director (C. Dir.) with extensive experience in strategic human resources in both the private and public sector. Her areas of focus have included maximizing organizational performance through high-performing talent, alternative dispute resolution and change management. She is currently working with the Faculty of Health Sciences at McMaster University. Leslie brings to Summit Housing & Outreach Programs her passion for diversity and inclusion, as well as increasing access to services and support.
Al Itwar, Secretary
Stephen Reitknecht, Chair – Finance Committee
Lina Rinaldi, Past Chair
Lina Rinaldi is a healthcare executive with extensive strategic and operational experience. Currently in the role of Vice President of Client Services at Closing the Gap Healthcare, having held previous executive roles at GS1 Canada and Brant Community Healthcare System.
Lina is a RN, BScN, MN, Certified Health Executive, and Accreditation Canada Surveyor. She brings to Summit Housing & Outreach Programs her passion for transforming the healthcare system to ensure everyone receives the best quality experience possible with a desire to grow, improve and sustain healthcare services into the future. Lina is proud to support Summit to achieve its goals and commitments.
Excellence in Community Services
Summit Housing & Outreach Programs is accredited by the Canadian Centre for Accreditation CCA). CCA is a national, not-for-profit organization offering accreditation specifically tailored to community-based health and social services across Canada. CCA accredited organizations are committed to quality and continuous improvement in the community-based health and social services they provide.
Accreditation is a voluntary process led by independent external reviewers. It is an opportunity to be evaluated against national standards of excellence and best practices in the health and social service sector to strengthen our systems and processes, foster a culture of learning across our organization, and help our Centre successfully integrate leading practices.