Client Bill of Rights

Rights of the Clients Statement

It is the intention of Summit Housing & Outreach Programs to provide support and assistance in housing, case management and systemic advocacy to its clients. Clients shall at all times be treated with respect, dignity and the right to self determination. 

Rights of the Clients Served

Vision: Partners in providing a better quality of life for the people we serve

Mission: Leadership in supportive housing, case management and systemic advocacy for people with serious mental illness

Our Commitment: to support and promote the rights of clients and make sure that our clients are free from pressure, control and discrimination

As a Client, You Have the Right…

• to be treated in a manner that is free from mental, physical or financial harm.

• to be treated in a manner that respects your privacy, dignity and supports your independence.

• to be be treated in a manner that recognizes you as an individual. We will respond sensitively to your needs and preferences. We will respect your ability, cultural, ethnic and spiritual values. to be informed about the services provided to you, including the right to request access to your personal records.

• to participate with your Summit staff and any co-coordinating organizations to decide how to best provide your services.

• to raise concerns, recommend changes and appeals any decisions related to the services you receive without fear of unfair treatment or forced agreement.

• to expect us to keep your information confidential. (Exceptions: Summit Housing & Outreach Programs may be obligated to release information for your safety/safety of others if legally required).

• to give or refuse* consent to services from Summit Housing & Outreach Programs from other Coordinating Agencies to give or refuse* consent to the sharing of your personal information with Summit Housing & Outreach Programs with other Coordinating Agencies *if you have a substitute decision-maker (a person authorized under PHIPA) they will act on your behalf to consent or disclose the release of your personal health information. Refusal of Consent may limit our ability to provide Health Care to you.

*if you have a substitute decision-maker (a person authorized under PHIPA) they will act on your behalf to consent or disclose the release of your personal health information. Refusal of Consent may limit our ability to provide Health Care to you.